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These legal terms govern how your gme999 account operates, what rights you hold, and how we handle the data and transactions tied to your account. Access to the platform depends on local law and is available only where local regulations permit.
This policy sets out the conditions under which your gme999 account is created, maintained and closed. Every account action — from logging in to initiating a wallet transfer via GrabPay, Coins. ph or PESONet — falls within the scope of these terms. We do not waive any provision unless we confirm that waiver in writing through an official support channel. Eligibility to hold an account is subject to local law in the Philippines. We do not extend access to regions where local regulations prohibit such services, and we reserve the right to restrict or suspend accounts where eligibility cannot be confirmed. If your circumstances change in a way that affects your eligibility under local law, you are required to notify us through the contact routes listed on this page. Where a conflict exists between these terms and any separate product-specific rule displayed inside your account dashboard, the product-specific rule applies to that product only. Everything else defaults to these legal terms. We update this policy when our practices change; the current version is always the one published at this URL, and continued use of your account after an update means you accept the revised terms.
Wallet transactions via GrabPay are subject to these terms and to GrabPay's own service conditions.
Coins. ph transfers into your account are recorded against your account ledger and covered by this policy.
PESONet bank-linked transfers fall under the transaction provisions of these terms as well as applicable BSP rules.
Not every action on the platform is governed by the same rule. This section draws a clear line between what these terms cover directly, what sits under a separate product rule, and what is outside our control entirely. Knowing the scope helps you direct questions to the right place the first time.
Login, session management, password resets and account suspension decisions are governed directly by these terms. Any restriction we apply to your account will be communicated through your registered contact details.
Deposits and withdrawals processed through GrabPay, Coins. ph or PESONet are covered here, alongside the payment provider's own conditions. We record each transaction in your account history, which you can access after login.
Game content supplied by studios such as PG Soft, JDB, Habanero and Bigtime Gaming is subject to those studios' own licensing and fair-play certifications. Our terms govern your access to that content, not its internal mechanics.
External links, payment processors and wallet providers operate under their own legal frameworks. We are not liable for the terms or conduct of services outside gme999's direct control, including linked wallet platforms.
You hold several concrete rights under these terms. You can request a copy of the account data we hold on you at any time by contacting our support team through the channel listed in the support section below. If any personal detail on your account is incorrect — your name, registered email or linked wallet reference — you can correct it directly from the account settings page after login, or by raising a support request if the field is not editable in the interface. You also have the right to close your account. A closure request must be submitted in writing via the support contact route; we will confirm receipt and process it within the timeframe shown in your account dashboard. Note that open transaction records are retained in line with applicable Philippine financial regulations even after closure. If you believe we have applied a policy provision incorrectly to your account, you can raise a formal question through our support channel and we will respond with the applicable provision cited.
Your full transaction history — including GrabPay, Coins. ph and PESONet entries — is visible in the account dashboard after login. Download or screenshot is your responsibility.
Name, email and wallet references can be updated from account settings. Fields that cannot be self-edited require a support request with identity confirmation as instructed on the form.
If a policy provision has been applied to your account and you want it explained, contact support with your account ID and the specific transaction or action in question. We cite the relevant clause in our reply.
Submit a written closure request through support. We confirm receipt and process it per the timeline shown in your dashboard. Retained records follow Philippine financial-record obligations.
For any question tied to these legal terms — data requests, account restrictions, policy clarifications or closure requests — use the contact paths below. Route your question to the channel that matches the urgency and nature of your concern. All policy-related requests are logged and assigned a reference number you can use to follow up.
Open the chat widget from any page after login. State that your question is a policy or legal matter; our team will escalate it to the correct handler. Reference numbers are issued in chat.
Send detailed requests — data access, account corrections, closure — by email to the address shown in your account dashboard under Help. Include your registered account ID in the subject line.
Many policy actions — reviewing transaction history, downloading records, updating editable fields — can be started directly from the Help section inside your account without contacting support first.
We collect only the account data needed to operate your account: login credentials, transaction records and the wallet identifiers you register — GrabPay, Coins. ph or PESONet references. We do not sell this data to third parties. Retention periods follow applicable Philippine regulations, and we apply them to closed accounts as well as active ones.
We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences from the settings link in the page footer; blocking analytics cookies does not affect your account function.
Your account is protected by password authentication and session expiry. If you suspect unauthorised access, use the password-reset route immediately and then contact support to flag the incident with your account ID.
Transaction records — including all wallet transfers — are retained for the period required by Philippine financial regulations. After that period, records are deleted unless a legal hold applies. You can request a summary of retained data at any time.
When these terms change materially, we notify you via the email address on your account before the change takes effect. The updated version is published at this URL. Continued account use after the effective date constitutes acceptance.
These are the questions we receive most often about account rights, data handling and policy scope. If your question is not answered here, use the support contact paths in the section above.
Access depends on local law and is available only where regulations in your region permit. If you are in an area where access is restricted, the platform will inform you at login. We do not override local legal restrictions.
We hold your registration details, login history, transaction records and the wallet identifiers you have connected — such as GrabPay, Coins. ph or PESONet references. You can request a full summary by contacting support with your account ID.
Editable fields — email, display name — can be updated directly in account settings after login. Fields locked for compliance reasons require a written support request. Follow the instructions shown on the correction form for identity confirmation steps.
Transaction records on your gme999 account are our responsibility. Disputes about the wallet provider's own service — transfer fees, wallet limits, GrabPay or Coins. ph system errors — must be raised with that provider directly. We can supply your account-side records to support your case.
We retain transaction records for the period required under applicable Philippine financial regulations, even after account closure. After that period, data is deleted unless a legal hold applies. Request a data summary before closing if you need your own records.
We send a notification to your registered email address before any material change takes effect. The current version of these terms is always published at this URL. Continuing to use your account after the stated effective date means you have accepted the updated terms.